Within the project Voice of the Workers – ESF 4.221, UHM requires the provision and installation of a contact centre.
The portal www.voiceoftheworkers.eu created through the Voice of the Workers project generates activities that require the support of a contact centre (PABX).
The staff of UHM deployed in the contact centre shall undergo induction training for the use of such equipment. The training for the use of the new equipment shall be provided by the selected contractor.
Full details in the atteched PDF.